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ICT Support

Consultancy | Support Plan | On-site | Remote | SOaaS | Disruptions | Storage | Returns

ICT support services for your business

Welcome to our comprehensive support services page, where we offer a wide range of ICT support solutions designed to meet the unique needs of your business. Whether you're looking for temporary consulting, a personalized support plan, fixed on-site ICT support, remote support, inventory management, Security Officer as a Service (SOaaS), or emergency support, we're here to support you. Our goal-oriented approach ensures that your ICT environment is always running optimally and that your employees get the help and resources they need to be successful. Discover below how our various ICT support services can strengthen and protect your business.

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ICT consultancy

Want to give your ICT environment a boost? Call in our ICT support temporarily to realize improvement opportunities and lay a strong foundation. Our experts analyze your current infrastructure, identify bottlenecks and offer customized ICT support solutions. Whether it concerns optimizing your network, improving your cybersecurity or implementing new technologies, we ensure that your ICT environment is future-proof. So your colleagues can continue working with confidence. Discover the benefits of our consultancy and experience the impact of an improved ICT support and environment.

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Personal ICT support plan

With us you get the ICT support level that suits your company, easy to scale up and down. We are available 24/7 to resolve malfunctions and support your colleagues. Whether you want on-site support, remote support, VIP support, or an unlimited service package per employee or per ticket, we offer customized support. Put together your ideal ICT support package or let us advise you. We record everything in a Service Level Agreement (SLA) for optimal continuity and satisfied employees.

"EDSAS helped us very well. Personal contact and involved, they understand our needs. Quick and knowledgeable, especially with our laptops and phones. Problems with Windows? Solved in no time. Also top notch in security. Highly recommended for anyone looking for good IT support."
Tanya van Workum | 5Pro
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Fixed on-site support

Experience the convenience of fixed ICT support moments when our experts are regularly at your location, on a weekly or monthly basis. During these moments, we directly help your employees with the problems they are encountering, watch and engage in conversation to understand the needs. By being directly on-site, we can not only solve problems quickly and efficiently, but also proactively provide solutions and training that add value to your organization. With our permanent on-site support, you ensure that your employees always get the help and guidance they need to perform at their best.

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Remote ICT support

Our remote support services provide a flexible and efficient way to support your employees wherever they are. Whether it's onboarding new employees, offboarding departing employees or day-to-day IT support, we're here to help. With advanced remote tools, we can quickly and effectively troubleshoot problems, perform system updates and guide your employees through the use of new software. Rely on our remote support to keep your IT operations running smoothly without the need for physical presence.

Security Officer as a Service (SOaaS)

Security is critical for any organization. With our Security Officer as a Service (SOaaS), you get access to specialized security expertise without the cost of a full-time security officer. Our experienced security officers not only help you meet compliance requirements, but also provide strategic advice and practical support on all aspects of IT security and ICT support. From risk assessment and policy development to incident response and monitoring, we make sure your business is protected from the ever-changing threats in the digital world. Choose SOaaS and give your business the security and ICT support it deserves.

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Storage hardware & returns

Efficient inventory management and a streamlined returns process are crucial for a smoothly functioning organization. With our combined storage and return services, backed by our ICT support, you are assured of reliable storage, organized management and an efficient shipping process. Whether you need new hardware for onboarding or managing returns, we ensure a flawless process. Our return services offer secure destruction of hard drives, refurbishing of old equipment and sale of excess hardware. Save costs, contribute to sustainability and optimize your hardware management with our services.

Assistance with outages and hacks

Nothing is more unsettling than a failure or a hack, but with our fast and effective IT support, you don't have to worry. We provide immediate support to resolve outages and help you recover hacked systems. Our specialists work quickly to identify the cause of the problem and take effective measures to get your systems up and running again. We also offer advice and solutions to prevent future incidents so that your business is always protected. Rely on our expertise to help you through any crisis.

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