The NIS2 Directive: Clarifying Legislation and Obligations.
The care needs of families always come first at Powerful Home. For over seven years, the, now 40, care workers have been helping families through intensive family support in the Oss, Land van Cuijk and Maashorst areas. The successful approach of Krachtig Thuis resulted in rapid growth, with the side effect that the ICT challenges became increasingly complex. To sharpen the focus back on providing care for the clients, Kim van Rumund and Maartje Wouters placed the ICT challenges with EDSAS Telecom & ICT B.V., a flexible ICT partner that grows with them. Below, we tell you how Krachtig Thuis is being relieved in terms of hardware, software and various ICT solutions.
In order to provide good care, it is essential for care workers to be easily accessible anywhere and to have correct and up-to-date information. Cell phones and tablets are therefore important for Powerful Home, but at the same time they bring many ICT challenges. Previously, all tablets were installed manually and they were too often solving ICT problems themselves. Valuable time was lost on this that was actually intended for care provision. Thanks to the flexible help of ICT partner EDSAS Telecom & ICT B.V., all colleagues are provided with the right devices and quick assistance, giving Kim time for her own work again and truly having peace of mind on her days off.
Powerful Home worked with many different systems, which also exchange information with each other. Because of the many different systems, it became very confusing where to find which information. Moreover, it also took employees a lot of time to fully understand all the systems, log in to all the systems and then figure out where to find the right information. Thanks to single sign-on (SSO) , employees only have to log in once with their Microsoft 365 account, allowing them to use their valuable time more effectively to provide care and waste less time on login procedures.
The professionalism that Krachtig Thuis delivers in its services, they also wanted to implement in their ICT environment. To professionally secure client data and sensitive files, the combination of RMM (Remote Monitoring and Management) and anti-virus was chosen. With RMM, threats can be better monitored and easily resolved. Webroot SecureAnywhere is a cybersecurity software that stops threats in real time. This software protects files and data from different types of malware. In addition, the Microsoft SharePoint folder structure with integration into Microsoft Teams provides improved and controlled access to files. This made it clearer who has access to what data. In addition, this combination gives the ability to give team members access only to the files they need.
IT problems have a big impact on healthcare companies like Powerful Home. As a result, employees cannot access client data or reports, which are necessary for the provision of care. This is why it is especially important for healthcare institutions to prevent problems and to solve them quickly when they occur. The fast and flexible support of ICT partner EDSAS Telecom & ICT B.V. allows care providers to help clients faster. "If there is a problem, we can always call them. And it gets solved.''
Krachtig Thuis was looking for an ICT partner who could take a lot out of their hands, ensure that everything was arranged more professionally and with whom they had a good feeling. In addition, questions had to be answered quickly, because the care institution itself does not have ICT expertise within the company. Krachtig Thuis found that ICT partner in EDSAS Telecom & ICT B.V.. The personal contact was decisive, they really listen to the needs of Krachtig Thuis and think along with problems.
Customer friendliness, patience and approachable contact make the difference. 'If there is a question, you can ask it. They maintain their composure, continue to explain patiently and regularly offer to come to you if necessary. In addition, accessibility is a big plus. All care employees of Krachtig Thuis can always reach EDSAS Telecom & ICT B.V. for all their ICT questions and problems. Is there no immediate solution to the problem? EDSAS Telecom & ICT B.V. tackles the problem immediately and gets back to you as soon as possible. 'They don't leave you hanging, I find that very powerful.'
During the onboarding process, the customer is really the focus and questions are answered immediately. This made the onboarding process very easy and smooth. When it can't be fixed remotely, employees come by on site to fix the problem properly. They are a flexible ICT partner, support can easily be increased or decreased based on our needs. Would you also like to know what EDSAS can do for your healthcare institution ? Check out our ICT services for healthcare, especially for you! Or request a quote and free consultation directly.